Frequently Asked Questions
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| Q: How much does a cake cost? A: The price of your cake will depend on the number of servings, the choice of cake flavour, filling, icing coat and the decoration detail. Q: What forms of payment do you take? As of Jan. 2008 I will only accept personal checks drawn on a local bank and when payment is made at least 10 days prior to the collection of your cake. Otherwise please be prepared to pay for your cake on pickup with exact cash. Payment can also be arranged through PayPal, again prior to cake pick-up. Q: How many servings does a cake have? The servings a cake contains is based on a 1x2x4 inch slice for a wedding or tiered cake and a 2x2x2 inch piece for sheet cakes. If you plan on serving larger pieces then you will need to order a larger cake. Regardless of your serving size, I base all my cake prices on these serving sizes. Q: How do I transport my cake? When you pick up your cake it is very important that it sits level, that the car is air conditioned in the summer, that the cake is kept out of direct sunlight and that you drive carefully. This is important especially if the cake is tiered or sculpted. The driver needs to take corners slowly and don't accelerate fast or brake hard. The car seat is not a good place to sit your cake! Once the cake leaves my kitchen my responsibility for it ends. I can not be held liable for damages caused in transit, or if the cake is moved once I set it up on location. Q: Do you deliver? Delivery can be arranged for cakes over $100, a delivery fee is applicable. Q: Why do you charge an equipment deposit? On tiered cakes over 3 tiers tall I use the 'Stress Free Support System'. This system is no fail. It contains metal rings where the legs screw on, that I push into the layers to support the tiers above. Its so strong that the woman who developed it actually stands on it to show its strength. Needless to say this system was an investment, therefore when I use it in one of my tiered cakes I do charge a substantial refundable deposit, ensuring its return. Q: Do you have any tips on serving the cake? When you serve your cake keep the blade of the knife clean. I recommend using 2 knifes keeping one in a jug of hot water and switching out when the blade gets caked up. Q: How do I store my cake? I try to use ingredients that do not need refrigeration. Otherwise you would have to clear off a whole shelf in your refrigerator and that's not practical. Store any uneaten cake in the box it comes in on your kitchen counter. It will be fine for at least 7 days. If it needs refrigeration i will let you know. Q: Can I order more than one flavour? Brides have asked if each tier can be a different flavour. Of course. But you need to consider this... When offering different flavours there is a chance that your guests will want to try more then one piece. In which case there is a possibility that you could run out of cake before everyone has had a piece. To overcome this you could order a larger cake or combine the flavours in each tier. Q: I need a cake for tomorrow, can you do this for me? As much as i would like to make your special occasion cake, i cannot generally accommodate last minute orders. Mainly because i do not keep baked cakes on hand to be used for an order, and secondly because i don't like to rush things. Designing a cake from baking it to making the icing and then the decoration process all takes, surprisingly, more then a couple of hours. Some say, 'but its just cake' that may be true to some, But not to me. I can spend 6hr or more on a special cake. Thats including, designing it, calculating the ingredients needs, to the actual making of it. When you order a cake through Sweet Expressions you will receive 'more than just a cake' Please place your order in advance. I prefer at least 7 days. Q How do i contact you, i don't see a phone number? I would prefer if you use the contact us link on the home page. That will send an email directly to me that i will reply to within 24 hrs. Answering the phone in the middle of a cake is time consuming and a lot of the time its just not possible. So email me first at info@wedesigncakes.com It is very important that on the day your cake is due that you arrive at the time that is agreed on for pick up. I try to schedule all pick ups of cake orders within one hour, that way i can schedule the rest of my day. Unfortunately i cannot wait around 2 -3 hours after your scheduled pick up for you to arrive. So please respect my time and arrive on time. Should your check be returned for NSF or for Stop Payment I will do all that is necessary to collect payment from you. You will be responsible for the check amount, bank fees and a $10 collection fee. |