FAQ

Do you have a retail store for me to buy a cake today?
No, we do not have a retail store. Our facility is however approved by the city and inspected by the health   
department.  We only do orders that are placed in advance.
 
How do I place an order?
Before placing an order make an inquiry using our contact us form.  We will check our availability for
your date and get back to you.
 
Do you require a deposit?
Wedding cake orders have a $100 non refundable deposit to commit your order to our schedule.  Other occasion cakes require payment at time of ordering or by a set due date prior to pickup. 
 
When is the balance on the order due?
Wedding cake balances are due 21 days prior to delivery.   Other orders the balance will be due around 2 weeks prior to pickup.

What forms of payment do you accept?
Cash, cheque, Credit Card and online invoicing.  Payment can be made by cheque when received at least 2 weeks before the due date,  An online invoice for credit card payments through PayPal or Square can also be emailed to you.

Do you make cakes for special dietary needs?
No.  We routinely use known allergens (wheat, nuts, dairy, eggs and sugar) in our kitchen and therefore do not accept orders for allergy free or sugar free goods .
 
When are you open for me to pick up my cake?
All pick up times are arranged with a 1hr window.  Saturdays is between 9am and 10am.  Sundays between 10am and 11am.  Other days the time will be arranged when you place the order.
 
Do you rent cake stands?
Yes, we do have a number of stands available for rent.   For wedding cakes ordered with us the use of a cake stand has no extra fee. There is however a ‘fully replaceable’, refundable deposit collected on all stands to insure they are returned.

Can we come to discuss a wedding cake order and taste samples?
Yes, for wedding cake orders of 50 servings or more a cake consultation and tasting is free.   For other occasions
and weddings with less then 50 servings a cake sample box can be ordered for a small fee.